A Family’s Guide to Touring Senior Living Communities - What To Ask

Touring a senior living community is an exciting step toward finding the right place for you or your loved one to thrive. It’s a chance to see the community in action, meet the caring team members, and picture what daily life could look like. From the warm welcome at the front desk to the energy of shared spaces, every moment on the tour can offer valuable insight.

While most people arrive ready to ask about cost, room size, and dining options, a meaningful visit goes beyond the basics. This is the perfect time to explore how the community feels, how residents connect, and how each detail contributes to comfort. Below are some thoughtful questions to inspire conversation during your visit and help you make an informed, confident decision about the next chapter.

“What Does A Typical Day Look Like?”

It’s wonderful to see all the amenities a community offers, but it’s just as important to learn how residents spend their days. Ask about the daily schedule to get a feel for the activities, social opportunities, and routines that bring the community to life.

• Are there group activities, classes, or outings?
• Is there flexibility, or are routines fixed?
• If your loved one enjoys quiet mornings and late breakfasts, will that fit into the community’s rhythm?
• Watch this video to get an idea of what a day might look like at a Merrill community.

“How Are New Residents Welcomed?”

Moving into senior living is an exciting new chapter for your loved one. It can be helpful to ask how new residents are welcomed into the community. 

• Does the community have a welcome program?
• Is there a buddy system?
• Do team members check in during the first few weeks?

A strong onboarding process helps new community members adjust faster and feel more at home.

“Are Care Plans Personalized?”

No two community members will have the same needs. Consider asking:

• How does the community assess and update care plans?
• How often do they re-evaluate a resident’s needs?
• Can you be involved in those updates as a family member?

“What Happens When A Resident’s Needs Change?”

While it’s natural to focus on the day-to-day, it’s also helpful to plan for the future. Ask questions like:

• How does the community support residents as their care needs evolve, such as with memory changes or conditions?
• Are there services in place to help residents age in place, or would they need to transition to a different level of care over time?

“Are There Nearby Services And Attractions?”

Location matters, so consider asking about the proximity to family, restaurants, shopping, and recreational opportunities.

“What Are the Quiet Spaces Like?”

Shared spaces are great, but like many of us, a day to ourselves can be calming. Ask to see areas where your loved one can read, reflect, or just relax in peace. 

“Is The Community Pet Friendly?”

If your loved one has a furry friend, ask about the community’s pet policy.

• How many pets are allowed?
• Are there weight or breed restrictions?
• Does the community offer pet-related services like dog walking and grooming?

Asking deeper questions can help you move beyond initial impressions. You’ll walk away with more confidence and clarity. You’re not just choosing a residence for your loved one. You’re helping them choose a new chapter.